I have an Idéa
Last week I was in all kind of meetings and its a reeboot of the process where my team is heavily involved in the last steps of it. The process is pretty complexed but in short terms..
My idea is to take the main document standardize it and put it up on a web link where everyone that want..are able to access it. My email to my boss (he wanted it short...hahahahah...anyone that knows me knows also that I dont do short)
The TSW Nominations reeboth meetings in Copenhagen and Oslo adressed an issue that I beliave we have a solution for. This is something we in distribution need to look at and decide how we can in the best way possible implement improvements in our part of the TSW workflow.
Backround: BOL (bill of lading) is the loading/discharging document used by vessel deliveries. The document is sent around the organisation and should end up with the customer. Supply and the terminal has a copy of this paper and Its unik for every terminal.
Issue adressed: 1. The sales organisation and CSC gets often questions from customers that involve the BOL. Today theese to groups within Shell does not know how to get there hand on the BOL to help the customer in a propper way.
2. Terminal admins are unable to read BOL from different terminals due to they are all unik making it harder to help and back other people up in there daily work and to do Quality controls.
Solution?: If we standardize the BOL document it would be easier to understand and faster to find the information that is needed. If we put the Stardardized BOL on Weblink everyone that needs them can access them.
Benefits: Supply, Distribution communication is eased. Sales and Customer Sevice Center can easier help customers and can give better service to them. Distribution Quality controls can be done by anyone within the Nordics giving a better "Nordics perspective". No more unclear BOL and the communications that follows that problem Less emails. Less confusion. Better transparecy into the TSW nominationsflow making it easear to find hickups in the workflow and to help customers in a better way.
In long term a few more happier customers etc.
I want a medal..its (my email) less than 1 A4 long :P
Do you think I can get a medal for this now?
Good girl huh? ;)
My idea is to take the main document standardize it and put it up on a web link where everyone that want..are able to access it. My email to my boss (he wanted it short...hahahahah...anyone that knows me knows also that I dont do short)
The TSW Nominations reeboth meetings in Copenhagen and Oslo adressed an issue that I beliave we have a solution for. This is something we in distribution need to look at and decide how we can in the best way possible implement improvements in our part of the TSW workflow.
Backround: BOL (bill of lading) is the loading/discharging document used by vessel deliveries. The document is sent around the organisation and should end up with the customer. Supply and the terminal has a copy of this paper and Its unik for every terminal.
Issue adressed: 1. The sales organisation and CSC gets often questions from customers that involve the BOL. Today theese to groups within Shell does not know how to get there hand on the BOL to help the customer in a propper way.
2. Terminal admins are unable to read BOL from different terminals due to they are all unik making it harder to help and back other people up in there daily work and to do Quality controls.
Solution?: If we standardize the BOL document it would be easier to understand and faster to find the information that is needed. If we put the Stardardized BOL on Weblink everyone that needs them can access them.
Benefits: Supply, Distribution communication is eased. Sales and Customer Sevice Center can easier help customers and can give better service to them. Distribution Quality controls can be done by anyone within the Nordics giving a better "Nordics perspective". No more unclear BOL and the communications that follows that problem Less emails. Less confusion. Better transparecy into the TSW nominationsflow making it easear to find hickups in the workflow and to help customers in a better way.
In long term a few more happier customers etc.
I want a medal..its (my email) less than 1 A4 long :P
Do you think I can get a medal for this now?
Good girl huh? ;)
Etiketter: Work
posted by PrincessGaia | söndag, april 26, 2009
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